Contractor Quiz

We conducted a market study involving 500 owners of residential houses and condos.*

These owners completed a 30-question survey that enabled us to identify the factors influencing their choice of a company specializing in residential construction, renovation, or maintenance.

Find out your company's score by taking our quiz.

Comments

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Experience, expertise, and reputation

1. How many years have you been in business in the home improvement field?(Required)

0 to 2 years

3 to 5 years

6 to 10 years

11 to 20 years

21 years and more

2. What is the size of your company?(Required)

Sole proprietorship

1 to 2 employees

3 to 5 employees

6 to 10 employees

11 to 20 employees

21 employees or more

3. Have you won any awards or received any recognition?(Required)

Yes

4. Do you hold licenses and certifications to perform your trade (e.g., RBQ, MGS, or others)?(Required)

Yes

5. Are you a member of one or more professional associations or organizations related to your profession (e.g., COCA, LOHTA, or others)?(Required)

Yes

6. Do you have a company-branded vehicle displaying your logo and business information?(Required)

Yes

7. Do you have a professional email address (e.g., info@yourcompanyname)?(Required)

Yes

8. When you visit clients, do you or your team wear clothing with your company name or logo, such as jackets, t-shirts, caps, or hats?(Required)

Yes

Customer reviews and testimonials

9.How many Google reviews do you have?(Required)

I don't know

0 to 5

6 to 10

11 to 15

16 to 20

21 to 30

31 to 40

41 to 50

50 or more

10. What is your average score for your Google reviews?(Required)

I don't know

1 to 3 stars

3.1 to 3.5 stars

3.6 to 4 stars

4.1 to 4.5 stars

4.6 to 4.9 stars

5 stars

Website

11. Do you have a website?(Required)

Yes

12. Do you consider your website to be recent, informative, and up-to-date for your clients?(Required)

Yes

13. Do you have a portfolio of photos and/or videos of completed projects on your website?(Required)

Yes

14. Do you display your licenses, certifications, and awards prominently on your website?(Required)

Yes

15. Do you display customer testimonials on your website?(Required)

Yes

Price, materials, and quality

16. Do you offer a free consultation to assess a client's needs?(Required)

Yes

17. Do you offer promotional offers or discounts to your clients during your season?(Required)

Yes

18. In terms of quality and price, what category do you place yourself in?(Required)

Always the lowest price, cheaper than my competitors.

I match the lowest price of my competitors.

A bit more expensive but better service.

More expensive, but high-end service.

19. What quality of materials do you use for your clients' projects?(Required)

The least expensive materials.

Basic quality materials.

Good quality materials.

Very good quality materials.

The highest quality available.

20. Are you flexible if a client wants to negotiate or adjust the price of their quote?(Required)

Yes

21. Do you offer multiple payment options to clients, such as Interac e-transfer or credit/debit card payments?(Required)

Yes

22. Do you offer financing or payment plans for larger projects?(Required)

Yes

Not applicable.

23. Do you provide clients with a choice of multiple options or packages at different prices for your services?(Required)

Yes

24. Do you handle the entire project for a client when they contact you, or do they need to coordinate the project with other contractors or companies?(Required)

Yes, turnkey

No, I focus on my expertise only

25. Are you open to customizing your services based on a client's specific needs?(Required)

Not open to customization

Somewhat flexible

Open to customization

Very open to customization

Always open to customization

Transparency and terms

26. When you provide a quote to the client, do you break down the costs in detail?(Required)

Yes

27. Do you calculate the prices for your services and materials using software or do you calculate them manually?(Required)

Manually

Using software

28. Do you calculate your prices approximately or based on precise calculations?(Required)

Approximate, based on what I believe will be necessary and what the client would be willing to pay.

Precise calculations, based on a price list, precise measurements, and specific products.

29. Do you use a Customer Relationship Management (CRM) software to store your database of prospects and clients?(Required)

Yes

30. When you provide a quote to the client, is your price fixed, or is it subject to change during the project if the time exceeds the estimate or if there are unforeseen costs?(Required)

Fixed, I am quite organized and rarely have cost overruns. If I do, I assume them if they were included in the quote. Additional client requests are billed separately.

Changes are possible but rare. I am accurate in my estimates, but I charge the client for any overruns, even if they were included in the quote, because there can be unforeseen circumstances or omissions. (This excludes new client requests.)

Frequent changes. We estimate the overall costs of a project during the quote, and if there are additional costs or time overruns, we bill them to the client. (This excludes new client requests.)

31. If your project is subject to changes during its execution, do you inform the client about possible additional costs during the quote stage?(Required)

Yes

32. Do you have a list of options with prices to help your client choose their preferences for customizing their project?(Required)

Yes

33. Do you have a clear written contract or agreement that defines the expectations and responsibilities between you and a potential client?(Required)

Yes

Communication and customer service

34. Do you have a dedicated person or someone available at all times during the day to answer phone calls and contact forms?(Required)

Yes

35. Do you offer multiple communication methods to your clients, such as email, phone, SMS, Messenger, and/or online chat?(Required)

Yes

36. Are you able to provide a quote on-site during a client evaluation?(Required)

Yes

37. Are you able to provide an estimate within 24 hours?(Required)

Yes

38. Do you respond on the same day to all those who call you or send you a contact form, if the contact occurs during the day, and by the following morning if the contact is made in the evening?(Required)

Yes

39. If a client is dissatisfied or has an urgent issue, are you able to resolve the situation or at least communicate with the client within 24 hours?(Required)

Yes

40. Do you offer emergency services when someone calls you with an urgent need?(Required)

Yes

41. Do you offer your clients flexible hours to perform the work according to their preferences?(Required)

Yes

Warranties

42. Do you offer your clients a warranty on your labor?(Required)

Yes

43. What is the duration of the warranty on your labor?(Required)

No warranty or less than one year.

1 year

2 years

3 years

4 years

44. What is the average duration of your warranty on materials?(Required)

No warranty or less than one year.

1 year

2 to 5 years

6 to 10 years

11 years and more

45. Do you have a satisfaction policy written in your quotes or on your website?(Required)

Yes

46. Do you have insurance coverage in case of a dispute?(Required)

Yes

Safety and environment

47. Do you have clear and written procedures regarding the safety of clients, your employees, and physical sites?(Required)

Yes

48. Are you very concerned about the environment and sustainability when choosing your materials and equipment?(Required)

Yes

Receive the results of your quiz!

Well done!

You have successfully completed the quiz.

Please fill out this short form, and we will email you a copy of your results along with additional details.

Additionally, one of our marketing experts specializing in residential construction, renovation, and maintenance businesses may contact you to discuss your results. This will help you better meet the expectations of your potential clients.

There is no obligation associated with this call; we do not use high-pressure sales tactics. Instead, our mission is to help contractors become the top choice for their clients.

By completing this form, you will also be added to our mailing list to receive business tips and advice.

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* Market study of 500 residential house and condo owners in the province of Quebec, Canada, conducted in October 2023. Margin of error: +/- 4.472%.